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Frequently Asked Questions

Online book orders and shipping

 

1. Are published prices fixed?

Prices of our books, as published on this site, are subject to change without prior notice.

 

2. Do you ship all over the world?

Approved orders are shipped through Anvil Publishing Inc.’s partner courier, Xend Express. Orders are dispatched on the next business day following the day the order was confirmed to the customer. We can only ship to particular countries outside of the Philippines. Following are our shipping rates per area.

 

 **All shipping charges in Philippine pesos. Shipping charges may change without prior notice. Transit time to some counties may take longer than the specified transit time.

METRO MANILA Shipping Charges

Weight

Charge Rate

0 – 2 kg

115

Above 2 kg – 3 kg

165

Add-on/kg

52

                                                                      PROVINCIAL Shipping Charges

Weight

LUZON

VISAYAS/MINDANAO

0 – 2 kg

160

160

Above 2 kg – 3 kg

220

220

Add-on/kg

60

60

 

 

INTERNATIONAL SHIPPING CHARGES Express Mail:  5 to 7 working days
COUNTRY Country Zone Up to 0.50 kg 0.50 to 1 kg 1.01 kg to 1.50 kgs 1.51 kg to 2 kgs Beyond 2 kgs add on per 500g
AUSTRALIA 6 1266 1575 1884 2194 336
AUSTRIA 6 1644 2091 2535 2839 405
BELGIUM 10 1668 2087 2401 2767 350
BRUNEI 4 856 1119 1384 1504 173
CAMBODIA 7 1432 1826 2151 2539 381
CANADA 9 1586 1850 2196 2733 378
CHINA 2 1210 1267 1495 1680 202
FRANCE 10 1641 2228 2694 3143 397
GERMANY 10 1644 2175 2649 3107 467
GREECE 11 1687 2091 2535 2982 353
HONG KONG 1 1033 1166 1288 1415 179
INDIA 7 1280 1551 1770 1990 242
INDONESIA 4 1089 1314 1465 1618 229
IRELAND 11 1474 1884 2295 2705 442
ITALY 10 1644 2091 2543 2985 377
JAPAN 4 1115 1258 1401 1544 238
KOREASOUTH 4 1280 1601 1922 2243 321
MACAU 1 1280 1601 1922 2243 321
MALAYSIA 4 1054 1203 1351 1506 216
NETHERLANDS 10 1644 2091 2535 2982 425
NEW ZEALAND 6 1136 1511 1931 2359 345
PAPUA NEW GUINEA 12 1432 1826 2151 2539 381
PORTUGAL 11 2701 3542 4382 5222  840
SAUDI ARABIA 11 1882 2227 2677 3127 364
SINGAPORE 1 856 1011 1251 1498 195
SOUTH AFRICA 12 2701 3542 4382 5222 840
SPAIN 11 1644 2078 2595 3089 410
SRI LANKA 11 1465 1825 2184 2542 321
SWEDEN 11 1789 2323 2670 3031 389
SWITZERLAND 11 1658 2209 2666 3103 420
TAIWAN 3 800 867 1023 1193 179
THAILAND 4 856 1011 1282 1538 204
U.S.A. 8 1580 1993 2320 2842 537
UAE 11 1882 1982 2113 2323 537
UNITED KINGDOM 10 1341 1734 2144 2517  496
VIETNAM 5 1280 1280 1387 1543 194

 

For Metro Manila, orders for delivery within 2 to 3 working days from the process date of order. For provincial areas, it will take 3 to 7 working days from the process date of order. For select countries outside the Philippines, it will take up to 7 or more working days.

3. How long will my order take to arrive at my doorstep?

 

4. I can’t find a book title in the catalogue. What happens if the book I want to buy goes out of stock?

Availability of our books in the catalogue is not guaranteed. If you can’t find a particular title using our website’s search tool, the book might be out of print. Titles that are out-of-print or those that are currently being reprinted do not appear in the catalogue. Don’t worry because we are constantly finding ways to reprint or re-issue beloved Anvil titles.

If an order will not be available within 72 hours or is out of stock, we will advise you via e-mail or call if and when the item will become available or if Anvil has discontinued selling the item for whatever reason.

 

5. Can I change my order?

You can always change or even cancel your order as long as you haven’t finalized your shipping option. Orders already in the shipping process cannot be changed. The website allows you to review your shopping cart and all details for shipment before you finalize your order.

 

6. I don’t have a PayPal account. Can I just use my credit card?

Yes. But this will still be processed by the PayPal gateway. There are no additional costs to you for using this gateway.

 

7. I don’t have a credit card. Can I pay in cash or by cheque? How about wire transfers?

Yes, you can pay in cash or by cheque. As soon as you confirm your order, we will e-mail you our bank details so you can deposit your payment to Anvil’s account.

Scan/take a photo of your deposit slip and your cheque (if by cheque) and attach to the e-mailed “Order Confirmed” form you received from anvilsalesonline@anvilpublishing.com, with a short note from you as a standard reply to the e-mail. We will only issue these forms via the said e-mail address. Orders issued using a different e-mail address will not be accepted.

For now, we don’t accept wire transfer of funds for purchases online. If this is the only way you can pay for the books you’d like to purchase, kindly call our Sales and Marketing Department (4774755 locals 801 or 802).

We have a special delivery option for our 24th anniversary online sale (January 17 to February 28, 2014): Cash on Pickup. This means you can order online and choose the “Cash on Pickup” method of payment. Click the “Pick Up from the Office” option as shipping method when prompted. We will call or e-mail you once the books are ready for your payment in cash and pick up from our office. We will only be able to hold your book orders up to 7 working days. If you do not pick up within those 7 days or if you do not contact us to re-schedule, we will cancel your order immediately.

 

8. I want to return a defective book.

If you would like to return a book purchased from the website due to product defect, we shall facilitate a replacement. However, we will not refund shipping and handling charges. We will not assume responsibility for and shall not be liable for any damages whether direct, incidental, special or consequential, arising from the handling and delivery of books by the authorized courier. Please be assured that we shall  immediately coordinate with the courier responsible for the shipment, to properly compensate you.

Please advise us via anvilsalesonline@anvilpublishing.com within 7 days from the receipt of the defective book, of your intent to return it, including the corresponding reason and a photo of the actual product defect. We will not replace the book beyond the 7-day window.

 

9. I have more questions and concerns about my order or ordering online.

That’s easy. Just e-mail us at anvilsalesonline@anvilpublishing.com orcall us at 4774755 local 801 or 802).

 

Publishing

 

1. I have just finished writing a manuscript. Can Anvil publish it?

If you want us to read and evaluate your work, you can submit to us a hard copy of your complete manuscript to our office, c/o the Publishing Department. We will not accept (not yet anyway) soft copies (e-mailed or sent in removable media) and incomplete works.

When you submit your work, please include a cover letter explaining briefly why you think Anvil should publish your work, a synopsis of your manuscript, and your bio-data.

Submission is every first quarter of the year with a deadline on the last working day of March. However, we advise you to check our website and other SNS pages (Facebook, Twitter, Instagram) for announcements about changes in schedules and if our line-up has already been filled for the year.

 

2. What will be my role as an author if Anvil decides to publish my work?

As author, you are responsible for a lot of things. When you sign a contract with Anvil, you warrant that your work is original, you own the work and that no other agreement to publish it is outstanding. You also guarantee that the work does not libel anyone or infringe any person’s right of privacy.

As author, you are responsible for requesting any permission needed for the use of published or unpublished material owned by others.

You will be asked to review and approve all components of your book during the pre-press stage. Anvil will not proceed to the next stage of production unless you have approval.

You will also be Anvil’s partner in promoting your book once it’s off the press.

Copyright 2017. All Rights Reserved. Anvil Publishing, Inc.